1. Is there a minimum order quantity?

We have a minimum of 12 pieces for screen printing. Embroidery, DTF, or HTV do not have any minimums. Please note that additional fees apply, such as digitizing fees for embroidery (see more about that further down the list).

2. How do I get a quote for my project?

Simply fill out our online quote request form or send us an email with the following details:

• Desired garment type (t-shirt, hoodie, etc.)
• Quantity
• Number of ink colors and print locations (for screen printing) or estimated stitch count (for embroidery)
• Artwork or design ideas (if available)

We’ll review your information and get back to you with a customized estimate.

3. What is your turnaround time?

Our standard turnaround time is typically 7–10 business days from the date you approve your design mock-up and finalize payment. Complex orders, large quantities, or delays in artwork approval can affect this timeline. Rush services may be available—please inquire for details.

4. What type of artwork files do you accept?

We prefer high-resolution vector files (AI, EPS, or PDF) for screen printing. For embroidery, we prefer digitized embroidery files (DST, EMB, etc.), but we can also work with high-quality JPG, PNG, or vector files to create a new embroidery file for you (see digitizing below).

5. What is an under base, and do I need one?

An under base is typically a layer of white ink printed beneath the main design, especially on dark-colored garments. This layer helps ensure that the colors in your design appear bright and accurate, rather than dulling out against the darker fabric. (check this video)

• Do you need one? If you’re printing on any garment color darker than light grey or you want vibrant, true-to-color designs, an under base is generally recommended. However, if you’re printing on lighter or pastel-colored garments, or if a subdued or “vintage” look is desired, you may not need an under base.

6. What is digitizing for embroidery, and can my digitized file be resized or must it be re-digitized for a bigger size?

Digitizing for embroidery is the process of converting your artwork or design into a specialized digital file (e.g., DST) that embroidery machines can read. This file tells the machine exactly where to stitch, what thread colors to use, and how dense or loose the stitches should be.

• Resizing: Slight adjustments (e.g., 10–20% up or down) can often be made to a digitized file without compromising design quality. However, if you need a significantly larger size, it’s generally best to re-digitize the artwork to ensure proper stitch density and a high-quality finished product. Oversizing an existing file can lead to loose stitches and gaps.

7. What is the fee for digitizing?

Our digitizing fees start at $6 for something simple, like a name using stock embroidery fonts, and can go up to $100 or more for complex, detailed, and larger designs. The final price depends on factors like:

• The complexity of the artwork
• The level of detail required
• The size of the final embroidery design

On average the cost is between $15-35 for most designs. We’ll always provide you with an estimate before starting any digitizing work.

8. Do you offer design services?

Absolutely. Our experienced design team can help you create or refine a design for both screen printing and embroidery. Whether you have a rough sketch, a concept, or no idea at all, we’ll work with you to develop an eye-catching final product.

9. Do you offer bulk or wholesale pricing?

Yes. The more you order, the more you save. We offer tiered pricing based on quantity.

10. How do I place an order?

1. Request a Quote – Provide details about your project via our online form or by email.
2. Approve Your Design – We’ll send you a digital mock-up (and embroidery sew-out sample if applicable) for approval.
3. Make a Payment – Finalize your payment once you approve everything.
4. Production – We’ll print or embroider your order within the agreed turnaround time.
5. Pickup or Shipping – You can pick up your items at our shop or have them shipped to your location.

11. What payment methods do you accept?

We accept all major credit cards, PayPal, cash (in person), Zelle, Cash App, and Venmo. Full payment is required up front before we begin production. 

12. Do you ship orders?

Yes, we can ship anywhere in the United States. Shipping costs vary based on weight, quantity, and destination. You’ll receive a tracking number once your order ships.

13. Can I request a sample before placing the full order?

We do not offer screen printing samples. However, we can produce embroidery or DTF samples for your design upon request. Fees will apply for creating these test samples. Alternatively, we can provide a digital proof at no charge.

14. What happens if there’s a problem with my order?

One of the reasons we require mockup approval is to minimize order errors. If you notice any issue with your order, please contact us within 24 hours. We’ll work with you to resolve the problem—whether that means a reprint or a redo of the affected items.

15. Do you handle rush orders?

Yes, we understand that sometimes you need your items sooner. Rush services may be available depending on our current workload. Additional fees will apply to accommodate tight deadlines.

16. Are there any additional fees I should know about?

Potential extra costs can include:

• Artwork creation or conversion
• Specialty inks (e.g., metallic, glow-in-the-dark)
• Extra print locations (front, back, sleeve, etc.)
• Digitizing fees for new embroidery files
• Rush fees for expedited turnaround times

We’ll be transparent about all costs before you finalize your order.

17. Do you offer eco-friendly or sustainable options?

Yes. We can source eco-friendly garment options such as organic cotton, recycled materials, and water-based inks. Let us know if sustainability is a priority for your project, and we’ll recommend the best solutions.

18. How can I contact you for more information?

Feel free to email us or call us.